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Private Bungalows - Dragonclub 2
Gran Canaria Tours
TERMS AND CONDITIONS

Terms and conditions applicable to bungalow rental

1. Booking contract
The booking contract, which is binding, confirms the rental agreement entered into by the
company, Grancanaria Tours, and the client. Once the reservation has been made the client is
sent two copies of the booking contract/invoice. One copy of the booking contract should be
signed and returned to Grancanaria Tours within 10 working days. The following details
are registered in the rental agreement: landlord’s name,
client’s name,
name and address of the bungalow park,
rental period,
the maximum number of people per night,
the price.
way of payment (our bank-account numbers)

2. Liability of Grancanaria Tours
Grancanaria Tours is responsible for the proper performance of the contract. Should
Grancanaria Tours be responsible for any loss of enjoyment of the holiday, suffered by the
client, the maximum compensation payable will not exceed the total rental price .Grancanaria
Tours is required to assist, as far as reasonably possible, any client who may need assistance.
Any costs incurred will be covered by Grancanaria Tours should contractual obligations not
be met by them. Should the client be liable, Grancanaria Tours will give help and assistance
as far as can be reasonably expected. The client will have to cover the costs in this case.
Grancanaria Tours has the legal right to revoke the contract without recourse to the courts
should the client fail to meet the conditions of payment (sent by recorded delivery) or the rental
agreement during the period of stay in the bungalow. Grancanaria Tours is responsible
for ensuring that the rented bungalow is clean and in proper order on the client’s arrival.
In the event of any problems the client should notify Grancanaria Tours within 24 hours.
Grancanaria Tours cannot be held responsible for deficient contractual services if ,under
Dutch law, the problem is not the fault of Grancanaria Tours . Should the client behave
offensively thus causing disruption to others or in general Grancanaria Tours reserves the
right to deny entry to the bungalow after a first warning. In addition Grancanaria Tours
cannot be held responsible for offensive behaviour by other guests. Grancanaria Tours
has not taken out any insurance to cover personal or material damage which may be
suffered by the client during the stay in the bungalow. Grancanaria Tours is thus excluded
from any liability for such damage.
Grancanaria Tours is not responsible for temporary electricity or water failure in the
bungalow, any changes in access roads, traffic connections, moves and/or closure of shops,
companies etc., building and construction work and road works around the bungalow if
these were not announced beforehand. Grancanaria Tours is not liable for damage as a
result of force majeure e.g. natural disasters, strikes, exceptional weather conditions, war,
epidemics, and oil and petrol rationing. Should Grancanaria Tours be forced to cancel due
to circumstances beyond its control, the client will be offered alternative accommodation or
a refund of any monies paid. In both cases the client has no further claim. Grancanaria
Tours is not responsible for any damage arising from a non fulfillment of the contract if this
non fulfillment can be ascribed to the client.

3. Liability of the client
The client, as named in the rental contract, is responsible for any co-travellers and possible guests.
The client is responsible for ensuring that the bungalow is not occupied by more people
than stated in the contract without the prior permission of Grancanaria Tours. Should this
number be exceeded the rental agreement will be considered to be annulled without any right
to a refund of the rent or any part thereof. The client must ensure that the bungalow is tidy and
it must be left clean and tidy. Any extra cleaning costs in addition to the normal cleaning costs
will be charged to the client. The client is liable for the bungalow and its contents.
The client must repair (or have repaired) at their own expense, any damage to the bungalow
or contents thereof caused by the client during the stay. Any damage to the bungalow or its
contents must be reported to Grancanaria Tours within 24 hours. Any repair or replacement
costs must be paid on the spot. These costs may possibly be reclaimed on the client’s
holiday insurance at a later date. Should damage be discovered once the client has left it
will be repaired at the client’s expense. It is advisable for the client to ensure that he/she
has personal liability insurance (e.g. in the case of fire caused by the client).This insurance
is usually covered by liability insurance in the Netherlands. The client should also take
out holiday and cancellation insurance.

5. The following conditions of payment apply:

Possibility 1:
- within 14 days after date of reservation: 35% of the total amount by bank account
- 30 days before the start of the rental period: 65% of the total amount by bank account

Possibility 2:
- within 14 days after date of reservation: 35% of the total amount by bank account
- On arrival in the park: cash 65% of the total amount

Possibility 3:
- the total amount (100%) cash on arrival in the park

If the contract is signed within 30 days of the start of the rental period then the full amount is due.

6. Prices
All prices quoted on the web site are subject to change. Price changes cannot be made
within a period of 6 months after the signing of the rental agreement.

7. Complaints
Any complaints about missing or broken items in the bungalow must be passed on to
Grancanaria Tours by telephone, fax, telex or letter within 24 hours. The client is obliged to
allow Grancanaria Tours 48 hours to replace or repair any missing or broken items.
Should there be any damage the client must make sure this is as little as possible to
ensure any losses to Grancanaria Tours are kept to a minimum. Should the complaint
not be suitably resolved, the client must complain in writing within 2 weeks of returning.
Grancanaria Tours is not responsible for any complaints or compensation if a client leaves
early without informing Grancanaria Tours or if he does not respect the 24 hour limit for
passing on a complaint.

8. Cancellation
Should the client wish to cancel the mutual agreement this must be done by post or
by e-mail to Grancanaria Tours. The cancellation is valid from the date on which
Gran Canaria Tours receives the e-mail or letter.

The following cancellation charges are applicable:

- 63 to 42 days before arrival: 35% of the total amount

- 41 to 21 days before arrival: 75% of the total amount

- Less than 20 days before arrival: 100% of the total amount

The client may sublet the property. Both the client and the subletee are responsible for the
payment and any outstanding amounts.€ 40 administration costs will be charged for any
changes. Any changes must be made in writing to Grancanaria Tours.

9. Pets
Pets are only accepted if permission has been granted by Grancanaria Tours and is stated
in the rental agreement.

10 Prices
All prices quoted in the web site are inclusive of electricity and water.

11 Jurisdiction
The contract signed by the client and Grancanaria Tours is governed by Dutch Law.
All disagreements will be dealt with in the courts local to the head office of Grancanaria Tours.

12 Website
In addition we refer you to the information which can be found on our web site.